Frequently Asked Questions

General Questions


What is Environmental Building News?
For over 20 years, Environmental Building News (EBN) has been the source for what really matters in sustainable design and construction. Monthly issues of EBN as well as daily news coverage are available exclusively to subscribers of BuildingGreen Suite.

What is BuildingGreen Suite?
A BuildingGreen Suite membership includes online access to the GreenSpec directory of green building products, case studies from the High Performance Buildings database, and online access to new EBN issues as well as its 20+ years of guidance.

What is GreenSpec?
GreenSpec is a tool for helping you quickly find the building products that meet the certifications, LEED credits, and specific performance characteristics you require. More than just a database, GreenSpec provides you with:

  • high-level guidance to assess environmental performance for each product category
  • detailed listings to assess each product’s green performance characteristics
  • expert and peer evaluations
  • relevant manufacturer links
  • ability to save your research and share it with your project team

If you want your product listed in GreenSpec, please visit this page for more information.

Orders, Memberships and Billing


I have lost or forgotten my password. How can I retrieve it?
Use the password retrieval page to have your password sent to your e-mail address. If you no longer have access to the e-mail address associated with your account, please contact us to reset your password.
 
How do I renew my BuildingGreen Suite membership?
Follow this link, choose your preferred billing option and complete the checkout process.
 
I have purchased a monthly auto-renewing membership. How do I cancel the monthly auto-renew?

  1. Log in to your account
  2. Click the My Account link in the upper-right.
  3. Click the tab "Auto-renewals".
  4. Click "Cancel" next to the auto-renewing fee and confirm that you want to cancel the renewal. You will continue to have the same access to the site until your existing expiration date which you can view on your My Account page.

The product is not what I expected. Can I get a refund?

Monthly auto-renewing subscribers can cancel their auto-renew at any time. Please see the previous frequently asked question for instructions. We offer a 100% money back guarantee on annual memberships. Please call contact us within the first 110 days of your membership to request a full refund. 

How do I receive notification of new BuildingGreen Suite content?

Every week, and more frequently when there is breaking news, we email BuildingGreen Bulletin email newsletter subscribers with fresh content. Sign up here.

Technical


What browsers does BuildingGreen.com support?
BuildingGreen officially supports Internet Explorer 8+, Chrome, Firefox and Safari. If you are having trouble viewing content on our site with any of these browsers please let us know. Users of older browsers (particularly Internet Explorer 6 or 7) are encouraged to upgrade their browsers for a more secure and enjoyable experience (both on our site and in general!).

I am having trouble viewing a PDF I downloaded from your web site. What should I do?
First make sure you are using the latest version of Adobe Reader. We do not officially support older versions of Adobe Reader or other PDF viewing software. If you have confirmed you are using the latest version of Adobe Reader but are still having trouble, please contact us.

What are Reader-to-Reader comments and how do I participate?

BuildingGreen Suite members can post comments to articles and product listings. The Reader-to-Reader help page has information about how to post comments and track discussions.

Webcasts

I can't make a scheduled webcast time. Will it be recorded?

Yes, nearly all our webcasts are recorded and offered on-demand to our members, along with downloads of slides. If you registered for the webcast, and/or are signed up to receive our emails, you should receive notification when a webcast is available.

Can I earn CEUs for attending a webcast?

Yes. CEUs are available for most of our live webcasts, and are automatically reported to accrediting organizations—most often AIA, GBCI, and ILFI. You will have to take a survey at the end to verify attendance. Most of our on-demand webcasts also offer CEUs. The specific CEUs available are displayed in our CEU catalog. You will need to take a quiz to verify meeting the learning objectives. 

I need a certificate of completion. Do you provide those?

For on-demand webcasts and other CEUs—yes. For live webcasts, please fill out the survey at the end and include a note requesting a certification, or contact us.

There is an on-demand webcast on your site that does not seem to offer CEUs. What's up with that?

In some cases, a newly recorded webcast (within the last three weeks) may still be in the process of getting CEU approval. In other cases, this likely means that the webcast does not meet the standards of our CEU accreditors—probably because it discusses specific building products. In those cases, you may still be able to self-report self-study CEU hours according to the policies of the accrediting body.

I am trying to attend a live webcast and am having technical difficulties. Please help!

Not that this is helpful right now, but we recommend testing your connection to our webcast server prior to live events. Audio and visual display is through your computer—there is no dial-in number. Most A/V problems reported to us by webcast attendees are due to insufficient bandwidth on your end. Please check that your bandwidth is not competing with other high-demand applications. Try logging back in. Try contacting us if that doesn't work. If all else fails—we apologize, and as noted above, this will be offered as a recording!

Editorial content

Can I get a copy of your editorial calendar?

We do not publish an editorial calendar. We also do not sell advertising in our publications.

I love your site. Can I do a guest post?

In most cases, we do not publish guest posts. Please contact us only if you have exceptional expertise or insight, you know what our website is about and are familiar with our content, you are not looking to promote a speciific product or service (i.e., you must be willing to let your expertise do the selling), and you can send us a sample of your work.