Frequently Asked Questions
General Questions
What is Environmental Building News?
For over 20 years, Environmental Building News (EBN) has been the source for what really matters in sustainable design and construction. New subscribers to EBN receive a monthly print copy of the newsletter and online access to the full archives of EBN.
What is BuildingGreen Suite?
A BuildingGreen Suite membership includes online access to the GreenSpec directory of green building products, case studies from the High Performance Buildings database, a monthly print copy of Environmental Building News and online access to all of EBN's archives.
What is GreenSpec?
GreenSpec is a tool for helping you quickly find the building products that meet the certifications, LEED credits, and specific performance characteristics you require. More than just a database, GreenSpec provides you with: —high-level guidance to assess environmental performance for each product category
—detailed listings to assess each product’s green performance characteristics
—expert and peer evaluations
—relevant manufacturer links
—ability to save your research and share it with your project team
Orders, Memberships and Billing
I have lost or forgotten my password. How can I retrieve it?
Use the password retrieval page to have your password sent to your e-mail address. If you no longer have access to the e-mail address associated with your account, please contact us to reset your password.
How do I renew my BuildingGreen Suite membership?
Follow this link, choose your preferred billing option and complete the checkout process.
I have purchased a monthly auto-renewing membership. How do I cancel the monthly auto-renew?
1. Log in to your account
2. Click the My Account link in the upper-right.
3. Click the tab "Auto-renewals".
4. Click "Cancel" next to the auto-renewing fee and confirm that you want to cancel the renewal. You will continue to have the same access to the site until your existing expiration date which you can view on your My Account page.
BuildingGreen Suite/Environmental Building News is not what I expected. Can I get a refund?
Monthly auto-renewing subscribers can cancel their auto-renew at any time. Please see the previous frequently asked question for instructions. We offer a 100% money back guarantee on annual memberships. Please call contact us within the first 110 days of your membership to request a full refu.
How do I receive notification of new issues of EBN?
Sign up for our free BuildingGreen Bulletin!
Every month we'll let you know when the new issue of EBN is online.
Technical
What browsers does BuildingGreen.com support?
BuildingGreen officially supports Internet Explorer 7+, Firefox 3+ and Safari 3+. If you are having trouble viewing content on our site with any of these browsers please let us know. Users of older browsers (particularly Internet Explorer 6) are encouraged to upgrade their browsers for a more secure and enjoyable experience (both on our site and in general!).
I am having trouble viewing a PDF I downloaded from your web site. What should I do?
First make sure you are using the latest version of Adobe Reader, which can be downloaded here. We do not officially support older versions of Adobe Reader or other PDF viewing software.
If you have confirmed you are using the latest version of Adobe Reader but are still having trouble, please contact us.
What are Reader-to-Reader comments and how do I participate?
BuildingGreen Suite members can post comments to articles and product listings. The Reader-to-Reader help page has information about how to post comments and track discussions.
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